Order Processing
In-stock orders are generally processed within 2–5 business days after payment approval, inventory confirmation, and any required compliance review. Processing times are estimates and may change because of distributor, carrier, documentation, inventory, or legal delays.
Firearm Shipping
Firearms are not shipped directly to an unlicensed customer. When shipment is required, the firearm must be sent to a valid Federal Firearms Licensee that agrees to receive the order and complete the transfer. The receiving dealer may charge a separate transfer fee.
Non-Firearm Shipping
Eligible accessories and other non-regulated products may be shipped to the address permitted for the transaction. Certain products cannot be shipped to every jurisdiction. Orders may be held or canceled when shipping or legal restrictions apply.
Inspection
Inspect merchandise promptly. For firearms, verify the model, caliber, finish, and visible condition with the receiving dealer before completing the transfer. Do not complete the transfer if the firearm appears incorrect or materially damaged.
Returns
Contact PM Customs before returning any item. Eligible non-firearm accessories may be returned within 14 days of delivery only when unused, unopened, and in their original packaging. No return is authorized until PM Customs provides instructions. See Refunds below for the firearm and non-firearm terms.
Refunds
All firearm sales are final and are not eligible for return. Approved returns of non-firearm items incur a 20% restocking fee. We are happy to work with customers to initiate a manufacturer warranty claim.
Cancellations, Restocking, and Return Shipping
A cancellation fee of up to 20% may apply where permitted when an order has already been processed or committed through a distributor. The restocking fee for an approved non-firearm return is described under Refunds. Customers are responsible for return-shipping costs unless PM Customs shipped an incorrect item or the item arrived damaged. Original shipping charges are non-refundable unless PM Customs determines otherwise.
Damaged or Incorrect Shipments
Report a damaged or incorrect shipment promptly and preserve the product, packaging, shipping materials, photographs, and order documentation. Resolution may require carrier, distributor, or manufacturer review. Do not return an item until PM Customs provides instructions.
Local Pickup and Unclaimed Orders
Local pickup is available by appointment only after PM Customs confirms that the order is ready. Do not arrive before receiving a ready notice and confirmed appointment time. Local pickup items not picked up within 30 calendar days (counted from the day after we notify you they are ready) are charged storage of $0.50 per day for handguns and NFA items and $1.00 per day for rifles, shotguns and AR pistols, up to $90 per item. No storage fee on accessories. Storage fees must be paid before you can take possession. See our Terms & Conditions. Additional cancellation, disposition, or compliance requirements may apply where permitted by law.
